After submitting their Private Feedback, they still have the option to open Google and also post publicly. If they choose to Leave Feedback Privately they can submit an internal only comment for your practitioner. If your patient selects to Open Google, they can leave a star rating and review on your clinics Google page. With this set up in place, after your patients leave an internal star rating, they have the option of leaving a Public Google Review or a Private Internal Review. We’ve provided some default text for each option, but feel free to customize this here. The message you relay to your clients may be quite different for a 3-star rating, than a 5-star rating. It makes sense that you may want to personalize your message to your clients before their final “submission” to Google. Customizing your Language for Different Star Ratings Don’t forget to click Save at the bottom of the page to save your Place ID. You can use the Preview button to make sure it’s linking to the correct Google page. Once you’ve found the location, click the name from the autocomplete and you’ll see your Place ID has been filled in for you. As you type, the autocomplete will help you search through Google to find the location. To make it easy for you to find your location’s Place ID, simply click into the Search field here for the location and start typing your clinic location’s name. Under the Google Reviews section, you’ll see a list of every clinic location in your account. Here’s some information if you’d like to learn more about Google My Business for healthcare providers. 💡 You’ll just need your Google My Business setup. Each location has its own Place ID so you can follow these steps for each one. Once the box is selected, you’ll see some additional set up on the screen.įirst, we’re going to add Google’s Place ID to your clinic location. If you’re unsure how to get here, you’ll want to be under your Settings, select Forms & Surveys and then beside Ratings & Reviews, click View. Once the Ratings & Reviews feature is enabled, you’ll also need to enable Google Reviews by checking off the box that says “Ask for Google Reviews”. If you’re not sure how to do that, check out our guide for setting up Ratings & Reviews. To enable this suggestion, make sure you have the Ratings & Reviews feature enabled on your account.
Okay great! Now that you’re certain you’re able to post testimonials for marketing purposes, let’s get started! When a client leaves you any star rating from 1-5, Jane’s Ratings & Reviews feature can suggest they also leave a review on your locations Google page.
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